Shipping of the order in 1-3 working days. Tracking number will be provided by sms/email
Policy: 7 days. For whatever reason. Unused, undamaged and unwashed with tags & in original packaging. Products bought under any special offer are only eligible for an exchange (product should be of the same or higher value). Refunds or Store Credits for special offers are not applicable.
Process: Request. Confirm. Handover.
Customer Care: +91 9614079999 | Email: firstname.lastname@example.org
Business Hours: 11am – 7pm IST, Monday to Saturday, except Indian public holidays.
If you find any problems with your Ruqsar Product or are unsatisfied for any reason, you can return or exchange the article up to 7 days from the date of purchase.
We will only accept articles that are returned in their original packaging, are unused, unwashed and undamaged with all tags still attached. Otherwise we may not accept the returns and send it back to the customer.
For all accepted returns, we will refund your money within 10 working days, offer store credits or exchange for another available size or product, as you prefer.
Only eligible for the article purchased, not any packaging or gift or free items included by us.
You can also call or write to us if you need any assistance or if you find that more convenient.
We are not able to cancel orders once they are collected by our delivery partners. If so, the order can be cancelled only after receipt of delivery by the customer. For all accepted cancellations, we will refund your money within 7-10 working days, offer store credits or exchange for another available size or product, as you prefer.
Please inform our customer care department in the event any articles are delivered without tags. Please do not accept a delivery if the packaging is not properly sealed or is damaged.